At The Family Vision Development Center, we understand circumstances can change, and we request patients notify us at least 48 hours in advance if they need to cancel or reschedule an appointment. This allows us to manage our schedule effectively and offer the time slot to another patient in need.
- Cancellations or rescheduling requests with less than 48 hours’ notice may result in a cancellation fee of $50 charged to your account. No-shows without prior notification will incur $50 of your appointment cost. We appreciate your understanding and cooperation in ensuring we can provide timely and efficient care to all of our patients.
- The fee is the patient’s responsibility and cannot be charged to the insurance company.
- As a courtesy, we will make every effort to inform you of your upcoming appointment(s). Our digital appointment system will send out reminders either by email or text, depending on your preference, a week before, 3 days and 1 day prior to your appointment. As a courtesy to help avoid cancellation fees, we will also place phone call reminders if possible.
- If you need to cancel/reschedule, it is best to call either: (630-862-2020) or text the office at the same number. DO NOT EMAIL. If you reply to our appointment reminder emails, the email will not be received.
To change your appointment, contact the Family Vision Development Center 24 hours a day, 7 days a week by phone or text. Should you contact the office after normal business hours, you may leave a message.